Privacy Policy — good1118
At good1118, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have as a player on Bangladesh's premier Black Diamond VIP casino platform. Please read this document carefully before using the site.
Our Commitments
How good1118 Protects Your Privacy
We have built our data practices around six core commitments to every player on the good1118 platform. These summarise our approach — full detail follows in the sections below.
All data transmitted between your device and good1118 is protected using 256-bit SSL/TLS encryption. Your login credentials, personal details, and financial data are never transmitted in plain text under any circumstances.
good1118 collects only the personal data that is strictly necessary to deliver our services, process your transactions, comply with legal obligations, and personalise your experience. We do not collect data beyond what is proportionate to these purposes.
We do not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors (bKash, Nagad, Rocket, Upay), licensed game studios, and fraud prevention partners under strict data processing agreements.
You have the right to access, correct, or request deletion of the personal data good1118 holds about you. You may also object to certain types of processing or request a portable copy of your data. Contact our support team to exercise any of these rights.
good1118 uses cookies and similar tracking technologies solely to maintain your session, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies or behavioural profiling trackers from ad networks.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised in accordance with our retention schedule.
Section 1
Data We Collect
good1118 collects personal data from you directly (when you register or contact us), automatically (when you use the Platform), and from third parties (such as payment processors and fraud detection services). The categories of data we collect are set out below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | Provided by you at registration or during KYC verification |
| Contact Data | Mobile phone number, email address, residential address (city, district, division) | Provided by you at registration or when updating your profile |
| Financial Data | bKash / Nagad / Rocket mobile wallet number, last four digits of bank card, transaction history, deposit and withdrawal amounts in BDT | Provided by you when making deposits or requesting withdrawals; received from payment processors |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Collected automatically via server logs and analytics when you access the Platform |
| Usage Data | Pages visited, games played, wagers placed, session duration, click-stream data, search queries within the Platform | Collected automatically via cookies and session tracking |
| Communications Data | Support chat transcripts, emails sent to support@good1118, feedback submissions | Collected when you contact our support team |
| Verification Documents | Scanned copies of national ID, proof of address, payment method screenshots | Provided by you in response to KYC or enhanced due diligence requests |
good1118 does not intentionally collect any special category data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data) unless this is directly relevant to a responsible gaming assessment or required by law. If you voluntarily disclose such information to our support team, it will be handled with the highest level of confidentiality and used solely for the purpose for which it was shared.
We do not collect personal data from individuals we know to be under the age of 18. If we become aware that personal data has been submitted by a minor, that data will be deleted immediately and the associated account will be closed in accordance with our eligibility requirements.
Section 2
How We Use Your Data
good1118 processes your personal data on the following legal bases and for the following purposes. We will only use your data in ways that are compatible with the purpose for which it was originally collected.
To fulfil our contract with you (account and service delivery):
- Creating and maintaining your good1118 player account
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
- Verifying your identity and age as required by our Terms & Conditions
- Providing access to casino games, cricket betting markets, slots, Teen Patti, crash games, and all other Platform features
- Delivering customer support via our English-language support team
- Managing your VIP tier status and communicating Black Diamond programme benefits
To comply with legal and regulatory obligations:
- Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
- Maintaining transaction records as required under applicable financial regulations
- Responding to lawful requests from competent authorities
- Enforcing our responsible gaming obligations, including processing self-exclusion requests and deposit limit settings
For our legitimate business interests (where these are not overridden by your rights):
- Detecting, investigating, and preventing fraud, money laundering, collusion, and other prohibited conduct
- Analysing usage patterns to improve Platform performance, game selection, and user experience
- Monitoring and maintaining the technical security of the Platform and its infrastructure
- Personalising your experience on good1118, such as displaying games relevant to your play history
With your consent (where required):
- Sending you promotional communications about bonuses, new game releases, seasonal offers (such as Eid or BPL promotions), and VIP events — you may withdraw this consent at any time by contacting support or updating your communication preferences in account settings
- Placing non-essential cookies on your device (see Section 4 for full details)
good1118 will not use your personal data for automated decision-making or profiling that produces legal effects or similarly significant impacts on you without first obtaining your explicit consent, except where such processing is required by law.
Section 3
Data Sharing & Third Parties
We do not sell your personal data. good1118 will never sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Data is shared only as described below, and only under appropriate contractual protections.
good1118 may share your personal data with the following categories of third party, strictly on a need-to-know basis and subject to data processing agreements that require those third parties to protect your data with equivalent standards to those applied by good1118:
Payment Processors: When you make a deposit or withdrawal, your financial data (mobile wallet number, transaction reference, amount) is shared with the relevant payment provider — bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), Visa, or Mastercard — solely to facilitate the transaction. These providers operate under their own published privacy policies and are subject to applicable financial services regulations.
Licensed Game Studios: When you play a game supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or any other third-party studio integrated into good1118, your player session data (player ID, session token, wager, and outcome data) is transmitted to that studio's game server to deliver the game experience. Game studios do not receive your identity or contact details.
Fraud Prevention and AML Compliance Partners: We work with specialist third-party services that assist us in detecting fraudulent account activity, verifying identities, and meeting our anti-money laundering obligations. These partners may process your identity data and transaction data for these purposes only.
IT Infrastructure and Cloud Service Providers: good1118 uses cloud hosting and database management services to operate the Platform. Our infrastructure partners process technical and usage data on our behalf and are contractually prohibited from using that data for any purpose other than providing the agreed service.
Legal and Regulatory Authorities: good1118 may disclose your personal data to law enforcement agencies, courts, regulators, or other governmental authorities where required to do so by applicable law, court order, or where such disclosure is necessary to protect the rights, property, or safety of good1118, its players, or the public.
Where good1118 transfers personal data to a third party located outside Bangladesh, we take steps to ensure that adequate protections are in place, including the use of standard contractual clauses or equivalent data transfer mechanisms.
Section 5
Data Security & Storage
SSL-secured platform. All connections to good1118 are encrypted using 256-bit SSL/TLS technology. You can verify this by checking for the padlock icon in your browser's address bar when visiting any page on good1118.
good1118 implements a multi-layered approach to data security, covering physical, technical, and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
- Encryption at rest and in transit: All personal data stored in our databases is encrypted at rest. All data transmitted between your device and our servers is encrypted in transit using 256-bit SSL/TLS protocols.
- Access controls: Access to personal data is restricted to good1118 staff and contracted third parties who have a legitimate need to access it for the purposes described in this Policy. All staff with access to personal data are trained in data protection principles and are bound by confidentiality obligations.
- Penetration testing and vulnerability management: good1118 conducts regular security audits and engages third-party security specialists to conduct penetration tests of our infrastructure. Identified vulnerabilities are remediated on a risk-prioritised basis.
- Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their good1118 accounts for an additional layer of login security. Internal administrative systems require 2FA for all staff access.
- Incident response: good1118 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify you without undue delay via the email address registered to your account.
While good1118 takes all reasonable and proportionate measures to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your account password confidential and for ensuring that you log out of your account when using shared or public devices. If you suspect your account has been compromised, contact support@good1118 immediately.
Section 6
Your Rights & Choices
As a player on good1118, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at support@good1118 with your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.
You have the right to request a copy of the personal data good1118 holds about you, along with information about how it is being processed. We will provide this in a clear, structured format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly via your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to our legal obligations to retain certain data.
You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including profiling for personalisation purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please send your written request to support@good1118. We may need to verify your identity before processing your request. There is no charge for exercising your rights, although we reserve the right to charge a reasonable administrative fee for manifestly unfounded, excessive, or repetitive requests.
If you are unhappy with how good1118 has handled your personal data or responded to a rights request, you have the right to raise a complaint. Please contact our support team first so that we have the opportunity to address your concerns directly.
Section 7
Data Retention
good1118 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Identity Data | Duration of account + 5 years after closure | AML compliance, legal obligations, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after account closure | Regulatory and AML compliance requirements |
| Communications & Support Records | 3 years from date of communication | Quality assurance, dispute resolution |
| Technical & Usage Logs | 13 months from collection date | Security monitoring, platform improvement |
| Marketing Consent Records | 3 years from consent or withdrawal of consent | Evidence of lawful basis for marketing communications |
When personal data reaches the end of its applicable retention period, good1118 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an identifiable individual. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
If you request account closure, we will deactivate your account immediately. However, your personal data will be retained for the periods set out above in order to meet our ongoing legal and regulatory obligations. You will not receive any further marketing communications after account closure unless you open a new account.
Section 8
Changes to This Policy
good1118 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform. When we make material changes to this Policy, we will notify you by posting a prominent notice on the good1118 homepage and, where we hold a valid email address for your account, by sending you a notification to that email address.
The updated Policy will take effect from the date stated in the "Effective Date" field at the top of this page. Your continued use of good1118 after the effective date of the revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how good1118 protects your personal data. The most current version of this Policy will always be accessible at /privacy-policy on the good1118 Platform.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data good1118 holds about you, please contact our dedicated support team at support@good1118. Our English-language team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays including Eid, Victory Day, and Independence Day.
Continue Exploring
Ready to Play at good1118?
Now that you understand how good1118 handles your data, explore our full game library, review our Terms & Conditions, or log in to your account and start playing today.