Responsible Gaming at good1118
At good1118, we believe that gaming should always be an enjoyable, affordable, and fully controlled experience. This page outlines the tools, safeguards, and guidance available to every Bangladeshi player on our platform — because your wellbeing always comes first.
Our Commitment
Our Commitment to Responsible Gaming
good1118 is committed to providing a safe, fair, and responsible online gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that while the vast majority of our players enjoy casino games, cricket betting, slots, Teen Patti, and crash games as a recreational activity, a small number of individuals may develop difficulties relating to their gambling behaviour.
Our Responsible Gaming programme is built on four core principles: prevention, player empowerment, early intervention, and ongoing support. We actively invest in tools and processes that allow our players to stay in control of their gaming activity at all times, and we train our support team — available 24 hours a day, 7 days a week — to identify and respond sensitively to signs of problem gambling.
good1118 strictly enforces an 18+ age policy. No person under the age of 18 may register an account, make a deposit, or access real-money gaming features on our platform. We conduct age verification checks during registration and may request additional identity documentation at any time as part of our Know Your Customer (KYC) process.
We believe that responsible gaming is not just a regulatory obligation — it is a fundamental part of being a trustworthy gaming partner. We continuously review and improve our responsible gaming measures based on industry best practice and feedback from our player community.
Every feature on good1118 is designed with player wellbeing at its core. Responsible gaming tools are accessible from your account dashboard at any time, with no waiting period to activate spending controls or time-out features.
Our English-language support team is trained in responsible gaming intervention techniques. They can help you set limits, discuss concerns, or initiate a self-exclusion on your behalf — 24/7, including all Bangladeshi public holidays.
View a full real-time breakdown of your deposits, wagers, wins, and losses directly within your account. Transparency about your spending is the first step towards staying in control.
If you feel that promotional offers or bonus notifications are encouraging you to spend more than you intend, you can opt out of all marketing communications instantly via your account preferences or by contacting support.
Enable periodic session reminders that notify you of how long you have been playing and how much you have wagered during that session. Reality checks help you stay aware of time and money spent on the platform.
Age Restriction
Age Restriction & Eligibility
During the registration process, all players are required to confirm that they are aged 18 or above and that online gambling is not prohibited under the laws applicable to them. This confirmation forms part of our binding Terms & Conditions. By creating a good1118 account, you are making a legally binding declaration of your eligibility.
As part of our Know Your Customer (KYC) verification programme, we may request documentary evidence of your age, including a scanned copy of your National Identity Card (NID), passport, or birth certificate. Players who do not complete age verification within the required timeframe may have their accounts restricted until verification is satisfactorily completed.
Protecting minors from accessing gambling services is a shared responsibility. If you share a device with family members or others who may be under 18, we strongly recommend taking the following precautions:
Use a secure PIN, fingerprint lock, or facial recognition on any device on which you access good1118 to prevent unauthorised access by minors in your household.
Do not use your browser's auto-save or password manager to store your good1118 username and password on a shared device where a minor could access them.
Install reputable parental control software on family devices to block access to gambling websites. Many Android and iOS devices include built-in parental control features in their settings menus.
Always log out of your good1118 account when you finish playing, particularly if you are using a shared computer, tablet, or smartphone in your home or at a public location.
Spending Controls
Deposit Limits & Spending Controls
Instant activation, delayed removal. Deposit limit reductions take effect immediately when you apply them. Increases to your deposit limit are subject to a 7-day cooling-off period before they come into force, giving you time to reconsider.
good1118 empowers every player to set personal deposit limits that define the maximum amount you are willing to deposit over a given time period. These limits can be configured at the daily, weekly, or monthly level and apply to all deposit methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
Setting a deposit limit is one of the most effective ways to ensure that your gaming expenditure remains within a budget you are comfortable with. We recommend that all players set a deposit limit when they first register their account, before they begin playing.
Set the maximum amount (in BDT) you can deposit within any single 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
Define the maximum total deposits allowed across any rolling 7-day window. Useful for players who prefer to budget on a weekly basis.
Cap your total deposits within any rolling 30-day calendar period. Ideal for players who receive a monthly income and want to allocate a fixed entertainment budget.
Set a maximum net loss threshold over a defined period. Once your losses reach this amount, further wagering activity is paused until the limit period resets.
To set or amend your deposit limits, navigate to My Account → Responsible Gaming → Deposit Limits in your good1118 account dashboard. Alternatively, contact our support team at support@good1118 and a team member will configure the limits on your behalf during your session.
All BDT limit amounts are stored and displayed using Western Arabic numerals (e.g., ৳5,000 per day, ৳20,000 per week, ৳50,000 per month). You may set any limit value that does not exceed the platform's maximum deposit thresholds. There is no minimum limit — you may set a limit as low as ৳100 per day if you choose.
Session Controls
Time-Out & Cooling-Off Features
Sometimes, the most effective responsible gaming action is simply to take a break. good1118 offers flexible time-out and cooling-off periods that temporarily suspend your access to real-money gaming features without permanently closing your account.
A time-out is a short-term break from the platform. During a time-out, your account is suspended and you will not be able to log in, deposit, place bets, or access any real-money gaming features. You will still be able to contact our support team if you need assistance.
Time-out periods available on good1118 include:
- 24 hours — ideal for a quick reset after an intense session
- 7 days — a week-long break to reassess your gaming habits
- 30 days — a month-long cooling-off period for more significant concerns
- 90 days — an extended break if you feel your play has become problematic
- Custom duration — request any period between 1 day and 6 months via support
Time-outs cannot be reversed early. Once a time-out is activated, it cannot be cancelled or shortened before the selected period expires. This is a deliberate design decision — it ensures that a moment of impulsive play does not override your considered decision to take a break.
Marketing communications are suspended during time-outs. good1118 will not send you any promotional emails, SMS messages, or push notifications relating to bonuses, new games, or VIP offers while your time-out is active. Standard transactional communications (such as account security notifications) may still be sent if necessary.
To activate a time-out, go to My Account → Responsible Gaming → Take a Break, select your preferred duration, and confirm your choice. The time-out takes effect immediately and you will be logged out of your session automatically.
Self-Exclusion
Self-Exclusion Programme
Self-exclusion is a serious, long-term measure. If you believe your gambling has become or is becoming a problem, self-exclusion is available immediately upon request. Self-exclusion periods range from 6 months to a permanent lifetime ban, and cannot be reversed before the minimum term expires. Please read this section carefully before proceeding.
Self-exclusion is the most comprehensive responsible gaming tool available on good1118. When you self-exclude, your account is permanently deactivated for the duration of the exclusion period. You will not be able to create a new account using the same identity details, mobile number, or payment method during the exclusion period.
good1118 takes self-exclusion requests extremely seriously. We will process every request on the same day it is received, and in most cases within one hour of the request being made. During self-exclusion:
Your account is deactivated immediately. Existing login credentials will not work. Any attempt to log in will display a responsible gaming notification directing you to support resources.
good1118 will use the identity data, phone number, and payment details on record to prevent you from creating a new account. If you attempt to register, your new account will be flagged and closed.
You will be immediately removed from all good1118 marketing lists. No promotional emails, SMS notifications, or any other gambling-related communications will be sent to you for the duration of the exclusion.
Any pending withdrawals in your account at the time of self-exclusion will be processed to your registered bKash, Nagad, or other payment method. Real-money balances are not forfeited.
How to self-exclude: Contact our support team at support@good1118 with the subject line "Self-Exclusion Request" and state your preferred exclusion period (minimum 6 months). A support agent will process your request and send confirmation to your registered email address. You may also initiate self-exclusion directly from My Account → Responsible Gaming → Self-Exclusion.
Returning after self-exclusion: At the end of a voluntary self-exclusion period, your account will not be automatically reactivated. You must contact support and complete a reinstatement review process, which includes a 7-day reflection period. Permanent lifetime exclusions cannot be reversed under any circumstances.
Warning Signs
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. It often develops gradually, and many people find it difficult to recognise the warning signs in themselves. The following questions can help you honestly assess whether your gambling behaviour may have become problematic.
Ask yourself honestly:
- Do you spend more money on gambling than you originally intended?
- Do you chase losses by continuing to play in order to win back money you have lost?
- Have you borrowed money or sold possessions to fund your gambling?
- Do you feel restless or irritable when you try to reduce or stop gambling?
- Has gambling caused problems in your relationships, work, or studies?
- Do you use gambling as a way to escape stress, anxiety, or negative feelings?
- Have you lied to family members or friends about the amount of time or money you spend on gambling?
- Do you continue gambling despite knowing that it is causing financial or personal harm?
If you answered "yes" to two or more of these questions, it is possible that gambling is having a negative impact on your life. This does not mean you have a serious problem — but it does mean that taking action now, while the situation is manageable, is the right decision. good1118's support team is available to help you access the tools you need.
Healthy gambling looks like this:
- You treat gambling as entertainment, not as a source of income
- You only gamble with money you can afford to lose
- You set a budget before you start playing and stick to it
- You take regular breaks and do not play for extended uninterrupted sessions
- You stop playing when you reach your predetermined spending limit, whether winning or losing
- Gambling does not affect your ability to meet financial obligations, work commitments, or personal relationships
Tools & Features
Player Protection Tools
In addition to deposit limits, time-outs, and self-exclusion, good1118 provides the following player protection tools. All tools are accessible from your account dashboard under the Responsible Gaming section, or by contacting support at support@good1118.
Request a detailed activity statement for any date range, showing your total deposits, withdrawals, wagers, wins, losses, and net position in BDT. Statements can be downloaded in a readable format for personal record-keeping.
Set a maximum session duration. Once your session reaches the specified time limit, you will receive a notification and be prompted to either continue consciously or end your session and log out.
Enable on-screen pop-up reminders at intervals of your choice (every 30, 60, or 90 minutes) that show you how long you have been playing and how much you have wagered during that session.
Manage exactly which types of communications you receive from good1118. Opt out of bonus alerts, game launch notifications, and VIP promotions individually, or unsubscribe from all marketing in one click.
Set a maximum individual wager amount per bet, per spin, or per hand. This prevents a single impulsive decision from having a di sproportionate impact on your overall gaming budget.
Complete your KYC verification early to ensure faster withdrawals and a higher level of account security. Verified accounts also benefit from enhanced responsible gaming monitoring by our dedicated player safety team.
Support & Assistance
Getting Help & Support
If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Asking for help is a sign of strength, not weakness. good1118's support team is available around the clock and will treat every inquiry with complete confidentiality and without judgment.
You do not need to wait until a problem becomes serious. Our team is equally happy to help you set up preventive tools, answer questions about your account activity, or simply talk through any concerns you may have about your gaming behaviour.
Contact our responsible gaming team directly by email. We aim to respond to all responsible gaming inquiries within one hour, 24 hours a day, 7 days a week, including Eid and all Bangladeshi public holidays.
Use the live chat feature within your good1118 account to connect instantly with a trained support agent. Live chat is the fastest way to activate a time-out, set a deposit limit, or initiate a self-exclusion request in real time.
Our comprehensive FAQ section covers common questions about responsible gaming tools, account limits, self-exclusion procedures, and how to access your activity history. Visit the FAQ page for step-by-step guidance.
Remember: good1118 is here to provide entertainment and enjoyment. Gaming should never feel like an obligation, a source of stress, or a solution to financial difficulties. If it does, please use the tools described on this page or contact us immediately at support@good1118. We are on your side — every step of the way. For adults aged 18 and above only.
Continue Exploring
Ready to Play Responsibly?
Explore our full range of games at good1118 — from cricket betting and live casino to slots and Teen Patti — always within the limits you set for yourself.